MOST FREQUENTLY ASKED AND ANSWERED QUESTIONS


RESERVATION DEPOSIT
A reservation deposit of 50% of your total reservation is due at the time your reservation is made. Non-refundable reservations will be charged in full at the time of booking and are not refundable. Your reservation is "GUARANTEED & CONFIRMED" once your reservation payment has been processed and received by The Cedaredge Lodge. We never overbook or sell a room out from under a guest, once your reservation is "GUARANTEED & CONFIRMED" it's yours for the duration of your stay. On your arrival date we respectfully full payment is required, unfortunately, no refunds will be given after key(s) have been issued. The balance will be charged to your card and a receipt contained in the Self Check-in Instruction email that will be sent to you on your arrival date.

THE CEDAREDGE LODGE CANCELLATION POLICY

Cancellations aren't really fun for anyone. At The Cedaredge Lodge we understand situations arise making cancellations unavoidable. However, cancellations can be difficult to fill as guests reserve stays far in advance. If your travel plans change and you must cancel your reservation, please call us more than 72 hours prior to your arrival date to receive a deposit refund (less a $50 processing fee per room). 

In the unlikely event that you must cancel with less than 72 hours notice please understand that we must ask you to take responsibility for half of your total reservation, (generally your deposit amount). If we can rebook your room(s), a full or partial refund may be made less the applicable processing fee of $50.00.

 

PLEASE NOTE:  ALL "NON-REFUNDABLE" RESERVATIONS ARE CHARGED IN FULL AT THE TIME YOUR RESERVATION IS MADE AND UNFORTUNATELY ARE NOT REFUNDABLE!!!

 

GUEST CHECK-IN & CHECK-OUT TIMES

Guest Check-In: 3:00pm or later.

Guest Check-Out: 11:00am or earlier.

Due to our exacting cleaning routine & cleaning standards, early guest check-ins or late guest check-outs are not possible at this time.

FAST CHECK-IN PROCEDURE

We want your trip to be awesome and stress free, so we have implemented a quick, easy and convenient Fast Self Check-in Procedure that will get you out of the drivers seat in into your guest room in seconds! To keep you out of the check in line, the balance due is automatically charged to your card.  To start relaxing, simply park and head straight to your guest room.

FAST SELF CHECK-IN – All guests rooms have their own individual lock boxes installed next to their door. Simply lower the black cover (exposing the key pad), enter your personal 3 digit code that we’ve provided, push down on the center button and there’s your room key, you’re in. To close the lock box simply re-enter your 3 digit code and repeat the procedure.

FAST SELF CHECK-OUT – Check out is equally easy. So we have record of the key return, please leave your key in the wooden box on the counter in the office. Thank you!

ALCOHOL POLICY
COLORADO STATE STATUTE 12-47-901 PARAGRAPH H & CEDAREDGE ORDINANCE 5.04.020 does not permit consumption of any "PERSONAL ALCOHOL" outside of your private rented room or in public. Any alcohol purchased directly from The Cedaredge Lodge (licensed facility) may be consumed "anywhere" on the licensed lodge grounds (except the parking lot). However, personal alcohol may be consumed in your private rented room. For further information contact: The Colorado Liquor Enforcement Division @ (303) 205-2300. A fee of $350 will be charges for any violaltions of the liquor policy.

 

CHILDREN (UNDER 18 YEARS OF AGE)
Due to The Colorado Liquor Regulation 12-47-901 & Colorado Children's Code: Statute 19.1.103 does not permit leaving children unattended and / or unsupervised at any time. Children under 18 years of age must be accompanied by parent or guardian "at all times" when on lodge property. *Minor children cannot be left alone in rooms, allowed to roam lodge grounds or any of the lodge amenities unsupervised at any time.

 

MAXIMUM ROOM OCCUPANCY
King Room: Maximum occupancy 2 guests
Queen Room: Maximum occupancy 2 guests
Double Queen Room: Maximum occupancy 4 guests
Fire codes and insurance liability does not allow for additional occupants to sleep in any guests rooms. The use of sleeping bags, air mattresses or any form of sleeping pallet on the floor is illegal & prohibited.

 

THE LODGE GROUNDS & AMENITIES
The convenience and privacy of all our paying registered guests is our top priority. In order to accommodate our registered guests, all lodge grounds and outdoor creekside amenities are restricted to our paying registered guests use only. Therefore any non guests or visitors to The Cedaredge Lodge are not permitted in these areas unless prior arrangements have been approved by Gary & Donna Allen (Owner / Proprietors of The Cedaredge Lodge).

 

FOOD & ADULT BEVERAGE SERVICE

Our food services will be closed for the 2019 season. We apologize for any inconvenience.

 

SMOKING POLICY

All our rooms are "NON-SMOKING"! However, if any guest feels it is necessary to smoke any substance in any room there will be an additional $350.00 per room sanitizing, deodorizing & cleaning fee for doing so!!! A beautiful, serene & private outdoor "SMOKING" area has been designated for your smoking enjoyment... FREE OF CHARGE!!! Vapor cigarettes are not permitted in our rooms.

 

MARIJUANA

Smoking marijuana in public IS NOT LEGAL in Colorado. We are a licensed area for the consumption of alcohol and therefore cannot allow any other controlled substance in our licensed facility for any reason. Since there is no legal way to license the public smoking of marijuana, we prohibit it expressly.

 

PET RATES & POLICIES

Pets and service animals are more than welcome here with us provided they have leashes & or kennels. Our pet fee is $25 per night / per pet with a $100 deposit to cover any cleaning expenses for pet stains and soiling. The undeclared pet charge is $250.00. The deposit is 100% refundable if no incidents occur. However, damage or excessive dirt and hair may require additional repair/cleaning charges. Pets cannot be left alone and unattended in rooms at any time when guest(s) leave lodge grounds. Pets must also be leashed when in any public area on property. Due to Colorado Health Dept. regulations, pets are not allowed in any food prep area, food service area or allowed on any furniture anywhere on the lodge grounds at any time.  Any service animal or pet that is disruptive, threatening or uncontrollable with verbal commands will have to be removed from the property. In this instance, no refunds will be given. All room fees and pet charges will be forfeited. 
 

ADA COMPLIANT SERVICE ANIMALS

Service animals are recognized as having specific task training to serve a medical need or deficiency in compliance with the ADA legal scope of need. The ADA requires service animals to be under your complete control at all times and non disruptive to our environment in the service of their duties.

LOST KEYS

Lost or missing keys result is a security issue for our guests. If a key is lost or not returned at check-out, a locksmith will be call to immediately re-key and master the locks in order to secure all of our rooms for our incoming guests. A fee of $125.00 will be charged per key. So that we may have record of the key return, please return your key to the collection box in the office before you leave the property. Thankyou.

RAW FISH OR SEAFOOD

Storing raw fish or seafood is not allowed in any refrigerators provided by The Cedaredge Lodge or in guest rooms. If the smell of fish or seafood permeated a refrigerator, a replacement fee of $250.00 will be charged. 

 

LODGE BICYCLE LOANERS (When in season & based on availability)
Lodge loaner bicycles are available to rent for the day at a cost of $10.00 per bicycle / per day. Flat closed toe shoes are required and a hold harmless liability waiver must also be completed, signed & dated. Personal riding helmets (WHICH ARE NOT PROVIDED BY THE CEDAREDGE LODGE) are recommended and are the sole responsibility of the guest(s) / bicycle renters.

 

DISTANCE TO SURROUNDING CITIES FROM THE LODGE

The Grand Mesa - (12 minute drive)

Delta, Co. (15 minute drive)

Hotchkiss, Co. (25 minute drive)

Paonia, Co. (45 minute drive)

Montrose, Co. (35 minute drive)

Gunnison, Co. (90 minute drive)

Grand Junction, Co. (60 minute drive)

Palisade, Co (90 minute drive)

Rifle, Co. (2 hour drive)


 

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